After two weeks of headache and getting nowhere with multiple people, I was ready to leave Yay and find a different company. Then I spoke to Penny, calm, friendly, and actually knew what she was doing. She listened, took action, and sorted everything out in one call. No drama, no runaround. She’s the reason I’m still with Yay.A stellar example of how customer service should operate. She deserves serious credit for retaining a customer.
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