I was eventually satisfied. Initially, I was offered a 10-year domain renewal, so I accepted it, and paid. Dom Baker then wrote to say that he had refunded my payment, because a 10-year contract wasn′t allowed for my account. However, the refund did not appear on my credit card, so I telephoned - twice - to speak to Dom Baker, but he did not return the call. This was most unimpressive. However, I spoke to Junaid and then Charlie, who kindly talked me through the issue. Once I could see that the transaction had been cancelled, I did then take out a 9-year contract, with which I am satisfied.
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