As a company looking for a VOIP solution, we were shopping around and came across Yay.com which initially looked very promising. The dashboard is quite intuitive and provides different avenues to explore on a limited trial before you commit to buying any package.However, as of this morning (27/09/24), the account has been locked "because reasons" after me giving them a call to query why this had been closed. We started our trial on 26/09/24 and was amazed to find that 16h later the account was locked.The company then wanted a bunch of personal details to get the account unlocked so we could continue on with the trial. I simply stated on the call that this was unacceptable and not a brilliant start for someone trialling their software. Had they of asked for this information after the trial, then I would be more open to the idea. I appreciate that people could use this platform maliciously, but you are restricted to (I think) 15 minutes of free calls until you need to purchase more (or a package).Would recommend anyone looking for a VOIP solution to look at other alternatives.
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