My partner and I came in to open two ISA accounts, one fixed rate for me and an easy access for her. We ended up with an easy access account for me and a fixed rate for her, which was confusing. I didn't appreciate the constant push for various insurance products. Additionally, I was put off by the request to leave a positive review, which might have happened if our accounts hadn't been mixed up.
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As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society.
We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them.
Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.See more
