ybs.co.uk

4.7
4.7 Based on 121 reviews

As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own ...

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Average Rating

4.7

/
5

121 Reviews

5 Star
86%
4 Star
5%
3 Star
1%
2 Star
2%
1 Star
7%

All Reviews

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Review Time

Bilkis Rashid
At the beginning of this year January 2026 I have attended the Skipton building society in Harrow to

At the beginning of this year January 2026 I have attended the Skipton building society in Harrow to open a savings account but the staff member Mr Kieron was so critical and unhelpful by getting the head office over in Manchester involved and he had several left voice mail messages that was unnecessary and intimadating messages of the request for statuary checks before I can open my savings account. And all I was trying to do is to open a normal savings account. Moreover I already had an account with Chelsea building society.

1
Date of experience: Jan 30, 2026
Rosie Powell
Fast and simple account setup

I set up an account and made my deposit in just twenty minutes. Doing it online would have taken an hour of frustration! The team was incredibly friendly and supportive, and I'm looking forward to returning.

5
Date of experience: Dec 25, 2025
Kitty Scott
Highly responsive service

The service was highly responsive. I would definitely recommend it.

5
Date of experience: Dec 22, 2025
Tregonwell A.
Staff were very accommodating and friendly

The team was very accommodating and friendly, adhered to my instructions, and kept me updated on the progress.

5
Date of experience: Dec 19, 2025
Bernie
Extremely helpful with clear explanations

The service was extremely helpful, providing clear explanations throughout the process.

5
Date of experience: Dec 19, 2025
AllahuAkbarJihad22
Fast and friendly service

I opened an account and deposited my funds in just twenty minutes. It would have taken an hour of hassle at home! The staff were very friendly and supportive, and I look forward to my next visit.

5
Date of experience: Dec 18, 2025
Arthur C.
Outstanding staff at the branches

The staff at both branches we visited were exceptional.

4
Date of experience: Dec 18, 2025
Aurora Hughes
Mixed experience with account opening

My partner and I came in to open two ISA accounts, one fixed rate for me and an easy access for her. We ended up with an easy access account for me and a fixed rate for her, which was confusing. I didn't appreciate the constant push for various insurance products. Additionally, I was put off by the request to leave a positive review, which might have happened if our accounts hadn't been mixed up.

2
Date of experience: Dec 17, 2025
Tyrone Lewis
Easy savings account signup

The process of signing up for a savings account was very straightforward. I especially appreciated the phone call from my local branch welcoming me and offering future assistance.

5
Date of experience: Dec 16, 2025
Solomon Johnson
Simplest way to save

What stood out for us was how simple it was to open a savings account.

5
Date of experience: Dec 14, 2025

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Business Details

  • As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society.

    We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them.

    Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.See more

  • language https://www.ybs.co.uk

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