I had a smooth experience with the service when it was with a different courier, but everything changed with UPS. Like many others, I didn't receive a code or QR code to collect my order, and the support from UPS has been abysmal. After two days, I'm still trying to obtain the necessary code. I don't understand how this partnership can be profitable, as it seems to be causing losses for both. This isn't a recent issue; it's been persistent, and neither has made any effort to resolve it. While I had no issues with the previous courier, the current situation is frustrating, and both the service and UPS seem indifferent to customer concerns. Think carefully if UPS is involved and the collection point is the service.
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