Review Time
Horrible experience.
Sold something on vinted put into locker in Stratford upon Avon, and that’s it no receipt nothing and parcel hasn’t moved for 5 days now. Please do not use after this happened I looked at all the reviews I think this company is nothing but a scam they have my item there not sending and I can’t get it back
My parcel from Vinted says it was delivered to my local depot 6 days ago. Each day it says they will let me know when it's at the locker but no further progress
Yeep if you're reading this the tracking code is 15505352515427
I have another parcel from a different Vinted seller that was apparently 'out for delivery ' 12 days ago. Tracking number 15505352436438
Avoid!!
Absolutely terrible app experience. They've taken a simple process (scan parcel, open door, complete) and made it thoroughly unintuitive, convoluted and buggy. I would avoid using UPS and Yeep unless absolutely necessary.
I dropped off two DPD packages into Yeep locker YEEP0588. Yeep have not notified DPD to collect the parcels. They are still in the locker weeks after I dropped them off. The Yeep app crashes when trying to use it. There’s only an email for contact, which I’ve emailed a couple of times, Yeep doesn’t reply and my parcels are still in locker YEEP0588 uncollected. It’s an awful service, that should be banned, because it doesn’t work.
I dropped of 5 parcels to a Yeep locked for a UPS delivery.
Despite asking for email confirmations no emails or text messages were ver received.
System failed to update UPS that the parcels are inside the locker so had to contact UPS to manually adjusted.
Ups is stating they don't have access to the parcel has they haven't received any informations.
Ups itself is now suggesting me to never use UPS lockers again going forward, what a joke.
I reported this sham of a comapny to Trading Standards, as your apps dont work, you don't have an email to raise any kind of complaint.
I see at least you answer to reviews so i hope i can get an email to contact you from here or i'l start contacting your employees on linked in.
I guess the next steps are legal actions or go to the lockers with a crowbar myself.
This are the following tracking numbers if you are serious about helping your customers:
1Z81CT1BDK00004219
1Z806TZFDK01958425
1Z805KTH6820025627
1ZK2DT35D939764838
1Z88EC3TDK00001212
1Z3H1T2ND900015611
I previously had no issues with the service when it was with another courier. However, everything changed with UPS. Like many others, I did not receive a code or QR code to retrieve my order, and the support from UPS has been lackluster. After two days, I'm still trying to obtain the necessary code. I truly don't understand how this partnership can be beneficial, as it seems to lead to losses for both. This is not a new issue; it's been ongoing, and neither has taken steps to fix it. I had no problems with the previous courier, and the current situation is quite frustrating, with both the service and UPS appearing unresponsive to customer feedback. Be cautious if UPS is involved and the collection point is the service.
I had a smooth experience with the service when it was with a different courier, but everything changed with UPS. Like many others, I didn't receive a code or QR code to collect my order, and the support from UPS has been abysmal. After two days, I'm still trying to obtain the necessary code. I don't understand how this partnership can be profitable, as it seems to be causing losses for both. This isn't a recent issue; it's been persistent, and neither has made any effort to resolve it. While I had no issues with the previous courier, the current situation is frustrating, and both the service and UPS seem indifferent to customer concerns. Think carefully if UPS is involved and the collection point is the service.
My experience was terrible. I went to drop off a parcel for collection, but I couldn't get the door to open. Sometimes it managed to scan the code and said the door was open, but it wasn't (I checked every door). Most of the time, it couldn't scan the code, or the locker kept crashing and restarting. Awful service; I will never use them again.
This service is completely useless. I gave up trying to return my parcel via the locker. The app is really difficult to navigate. A few times, I almost managed to open the locker, but it didn't respond. After half an hour of trying, I just gave up.
This is by far the worst app and service I have ever encountered. I arrived at the locker to drop off parcels for UPS, only to be told I needed to download the app. After setting up an account and trying to send a parcel, the app crashed repeatedly. I switched to another phone, managed to send one parcel, but the app crashed again when I tried to send the next one, resulting in lost connection. It took about 25 minutes to finally get both items in the locker, but I have no faith they'll reach their destination. Appalling service.
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