I had lost hope in this service, but after reading reviews, I see I’m not alone, and others should be aware of potential issues with memberships. I gifted my wife a membership on December 24, 2023, which she enjoyed through 2024. On December 23, 2024, we received an email for a discount on renewal, which we ignored. Her membership auto-renewed at full price the next day without my knowledge. When we sought to cancel, we learned about the auto-renewal feature. We were offered a choice of a lifetime membership for the price we had just paid or a 50% refund. I chose the latter and received the refund promptly. However, my credit card was charged again later without authorization. I brought this to their attention, but since then, we haven’t received a response and feel scammed. I will ensure our auto-renew feature is disabled and wouldn’t recommend this service. They are doing a disservice to their chefs with these practices. *Update* Within 12 hours of this review, I received a refund and an apology, which I appreciate. Despite the poor experience, the classes were quite good.
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