Review Time
Poor billing practices — watch out for hidden fees. I was unexpectedly charged $250 for a subscription I never agreed to. I initially purchased access to this service in 2023 and hadn’t been billed in 2024, leading me to believe I had a lifetime plan. Then, out of the blue, a $250 charge appeared on my credit card. When I contacted the company, they only offered a partial refund or to switch me to a lifetime subscription — which is what I thought I had already secured. After looking through other reviews, I found that my situation isn’t isolated. This same issue keeps cropping up, and it appears the company hasn’t adjusted its practices. Many users report being gifted a subscription or believing they made a one-time payment, only to face auto-renewals a year later without any notification or receipt. I reached out to them the same day I was charged and waited 48 hours for a reply — they ultimately offered just a 50% refund despite my clarification that I wasn’t using the service and didn’t want it. My recommendation: avoid this service and don’t give it as a gift. The content isn’t worth the hassle of surprise charges, lack of renewal notifications, and limited refund options. A reliable company shouldn’t depend on hidden renewals to retain customers.
Very poor billing methods — be cautious of surprise charges. I was billed $250 for a subscription I never signed up for. I initially bought access to this service in 2023 and wasn’t charged in 2024, so I assumed I had a lifetime plan. Then unexpectedly, a $250 charge appeared on my credit card last week. When I contacted the company, they only offered to refund half the amount or convert me to a lifetime subscription — which I thought I had already purchased. After looking at other reviews, I realized I’m not alone. This issue is frequently mentioned, and it seems like the company hasn’t changed its ways. Many users report receiving gifts or believing they made a one-time purchase, only to have it auto-renew without any notification. I reached out the same day I was charged and waited 48 hours for a reply — they ultimately offered me only a 50% refund, despite my clear indication that I didn’t want the service. My advice: avoid this service and don’t gift it. The content isn’t worth the hassle of surprise charges and limited refund options. A reputable company shouldn’t depend on hidden renewals to retain customers.
Absolutely love this service! I’ve been a member for a couple of years and recently upgraded to a lifetime membership, which was very reasonable. They calculated my upgrade offer based on my previous payments, which speaks highly of their integrity and customer service. I highly recommend it — especially for aspiring chefs looking to enhance their cooking skills while exploring the world through engaging lessons and stories.
This deserves less than 1 star. I find the service to be a scam. I signed up on November 24, watched a bit of a class, and decided it wasn’t for me. I requested a refund, but a representative tried to convince me to stay because they claimed another class was amazing. When I insisted it wasn’t for me, I received no further communication. Additionally, the help section is hard to navigate. They seem to rely on this to frustrate customers and avoid giving refunds.
I attempted to buy two gift cards for my kids as Christmas presents with a BOGO special over a month ago, but I accidentally purchased one subscription for myself that started immediately, which I didn’t want. The issue remains unresolved, so I’ve given up on the gifts and will just use the subscription I unintentionally bought.
My stepson gave me a lifetime subscription to this service last Christmas, which was incredibly generous, and I absolutely love it. As a somewhat experienced home cook, the videos have elevated my skills significantly. The cinematography and locations are stunning. I highly recommend it!
Everything turns out as expected, it’s amazing. If something doesn’t work out, it’s on me, but if you follow the instructions and take your time, it’s a lot of fun. They have numerous recipes, but as we go through our favorites, which will take a while, I hope they add new ones! Definitely worth the investment!
I had lost hope in this service, but after reading reviews, I see I’m not alone, and others should be aware of potential issues with memberships. I gifted my wife a membership on December 24, 2023, which she enjoyed through 2024. On December 23, 2024, we received an email for a discount on renewal, which we ignored. Her membership auto-renewed at full price the next day without my knowledge. When we sought to cancel, we learned about the auto-renewal feature. We were offered a choice of a lifetime membership for the price we had just paid or a 50% refund. I chose the latter and received the refund promptly. However, my credit card was charged again later without authorization. I brought this to their attention, but since then, we haven’t received a response and feel scammed. I will ensure our auto-renew feature is disabled and wouldn’t recommend this service. They are doing a disservice to their chefs with these practices. *Update* Within 12 hours of this review, I received a refund and an apology, which I appreciate. Despite the poor experience, the classes were quite good.
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