Ordered the bike beginning of January with 2-4 days delivery otherwise customer service would contact me (written on their own webpage). I waited 10days: no bike, no contact from customer service so I asked and got the feedback it is sold out and it will take several weeks but they promised: “Once it arrives, your order will be prioritized for shipment.” and “Our logistics team will continue to closely monitor the shipment and keep you informed of any updates as soon as they become available.”
Still no proactive feedback and when I contacted again I got the feedback that the bikes arrived on Thursday and are in stock now. Keep in mind that I got the promise of priority shipment: until Saturday nothing happened. I received after contacting the customer service the feedback: due to weekend it will be shipped on Monday.
On Monday no shipment information, no feedback.
Interesting how Yesoul priority service feels like.
Still no bike, no shipment, no update, only silence.
So I cannot recommend to order from Yesoul.
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At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences.
We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.See more
