I purchased this treadmill on January 28th and was excited to set it up but the experience has been extremely frustrating.
The original shipment did not include the screws required to assemble the treadmill, making it unusable. After waiting nearly a week for a response, customer service requested multiple photos including the manual with specific sections circled and the product ID number. I provided everything requested.
After additional delays, replacement parts were finally sent but they were for an outdated version and do not match my treadmill model. The treadmill remains unusable.I have reached out again requesting the correct updated screws and expedited shipping, but it has now been several days without a response.
I am simply asking for the correct parts so I can assemble and use the product I paid for. I hope this can be resolved promptly.
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At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences.
We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.See more
