The service does not deserve even 1 star. The connection is not good, every day I have problems with the connection. Recently I have received an offer for 200 minutes, 200 SMS and 200 MB for 2,99 euro for 1 month. I accepted it. It was far from correct service. They have stopped this 4 days earlier and I have used not more than 150 min. (I have controlled how long I speak) and few SMS, not to mention that all those things are if you use inland numbers even for the SMS-s. Now I receive SMS that this package will be renewed every month and they will take money from my account????!!!! This information, that the 200 package is for more than one month was never mentioned before. Now on the customer service telephone I have been told that this Package is not possible to discontinue with SMS, but only I need to give the PUK-code (conversation with the customer service assistant - did not said her name- on the 18.12.21 between 12,10 and 13,00 h. - 2 conversations). This is not the firs time I have been charged incorrectly, This have been happened before with the offer for 3 euro gratis when you upload your account with certain money to certain date. The customer service is just not functioning . If you are lucky enough to connect with operator this is usually after you wait minimum 15 minutes on the phone and then they ask you for your PUK code which is personal information and shouldn't be on display for any conversation, besides it is very unpractical to require this information for every little thing, as for example I wanted to be transferred from the tariff 9 cent per minute to the current 3,99 cent per minute and it was impossible although I have told them my current PIN-code and this tariff 9 cent per minute was expired for more than few years. Finally and surprisingly for me I am on the new tariff now. There is not a normal e-mail given in the contact section. As a summary bad quality of the telephone line, zero customer service, a lot of hidden expenses. Do I have a reason to continue to be client of Yesss? The only answer is NO.
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yesss! ist seit mehr als zehn Jahren Österreichs führender Anbieter von Diskont-Mobiltelefonie. Von Anfang an bietet yesss! dabei seinen Kunden ebenso günstige wie einfache Tarife, die durch strikte Kostenkontrolle und Verzicht auf unnötigen Schnicksch...