I ordered this product well before Chinese New Year and was never informed about any holiday-related delays at checkout. The item clearly stated a 14-day sourcing timeframe that timeframe has now passed.
For over two weeks, the order remained on “Order Created” with no proactive communication. I only received explanations after I reached out myself.
Blaming backlog after the fact instead of updating customers in advance is not acceptable. If you cannot meet your stated processing times, you should communicate that clearly before taking payment.
Very disappointing experience. I expected transparency and accountability, not excuses.
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Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.
