AWFUL service, I can't express how poorly this company has treated me and my situation. The customer service representatives are incredibly rude, with one individual even hanging up on me. They have put me and my business in an awful predicament for something that was NOT my fault. They do not take responsibility for their mistakes! The rudeness, lack of knowledge, and the way they treat individuals is appalling. I've had to involve legal counsel as they are a very challenging service to deal with. If you're considering switching, I would strongly advise against this company. The stress they have caused me over the past 4 days has been unfair, and as the manager acknowledged, what happened shouldn't have occurred, yet they still refuse to rectify the situation. It’s now day 4 without power, and to add to the absurdity, I never even signed up with them!
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Yorkshire Gas and Power is licensed commercial supplier of gas and electricity delivering to organisations throughout England, Scotland and Wales.
Please contact us at feedback@ygp.co.uk with any suggestions you have for improving our services to you.
