Review Time
....on going SAGA , ..our £430.96 has Still not been credited, one person says they could see we had 2 payments taken, another person from YGP says thankyou for our correspondence we are looking into it, and another has said, again, up to 10 working days .
This is not our fault, and I am now seeking further advice.
****24.02.26**** HAVE NOW BEEN INFORMED ANOTHER 10 DAYS FOR THE REFUND, aVOID THIS COMPANY******
I wish I had read the reviews first. I signed up a year in advance with a broker and I think I have made the biggest mistake ever . I was billed on the day they took my account £124 for pre billing then just been billed £313 for a month I’m not heating the street just a shop . I came away from Ruby energy for this very reason I wish I had never bothered I was offered a cracking deal with another company that is nearly half price of what I am paying now . Times are hard enough without having my eyeballs ripped out.
Without a doubt the worst energy supplier we have ever had to deal with. Completely shambolic with all aspects of dealing with customers from billing enquires to threatening letters and ombudsman complaints. Anybody reading this should get as far away from this company as possible even if another supplier is slightly more expensive it will save you alot of time unnecessary stress and problems.
Had to put a date on the review but the actually date was the entire of 2025.
I entered into a business energy contract with a provider through a broker. At no time before accepting the contract was I made aware of a significant upfront deposit requirement. The first indication of this was when I received an unexpected invoice for £3,467.11. This information was never disclosed by the broker or the supplier beforehand. I promptly raised this issue and formally disputed the charge in writing, clarifying that such a large deposit is a crucial term that I did not knowingly agree to. Despite this, the company has continued to send automated payment reminders and has failed to address the core of the dispute. Their response has been to insist on payment while claiming they are “not responsible,” even though the contract was arranged through their designated broker. They also prefer to handle all communication via phone calls instead of properly engaging in writing. I am open to agreeing to reasonable terms, but the lack of transparency, refusal to acknowledge non-disclosure, and dismissive treatment of a valid dispute has been incredibly disappointing. This situation raises significant concerns about disclosure practices and customer service for small businesses.
Avoid this service at all costs! Save yourself the trouble and do NOT engage with them. Their customer support is shockingly poor, extremely rude, and they often hang up on you. They leave customers without supplies after mistakenly disconnecting them. They mock you and treat you as if you aren’t even a person. They are a complete disaster of a service. Please don’t allow them to treat you the way they treated me. If there’s one takeaway from this terrible experience, it’s to warn others to stay away.
This service is TERRIBLE! Please save yourself a lot of trouble and do NOT choose these people! Their customer support is shockingly bad, incredibly rude, and they hang up on you. They leave customers without supply after incorrectly shutting it off. They mock you and treat you as if you aren't even human. They're a disorganized mess. Please don't let them treat you as they have treated me. If there's one lesson from this awful experience, it's to warn others to stay away.
The worst service I've ever encountered for utilities. They are total scammers and offer no assistance whatsoever. I've been forced to pay a bill for a property I no longer occupy because they refuse to let me out of the contract, providing excuse after excuse to keep my account open despite my submission of all required documents. DO NOT EVER ENGAGE WITH THEM. Their rates are outrageous, and the customer service is utterly appalling. I will pursue further action against this service. They are unacceptable.
AWFUL service, I can't express how poorly this company has treated me and my situation. The customer service representatives are incredibly rude, with one individual even hanging up on me. They have put me and my business in an awful predicament for something that was NOT my fault. They do not take responsibility for their mistakes! The rudeness, lack of knowledge, and the way they treat individuals is appalling. I've had to involve legal counsel as they are a very challenging service to deal with. If you're considering switching, I would strongly advise against this company. The stress they have caused me over the past 4 days has been unfair, and as the manager acknowledged, what happened shouldn't have occurred, yet they still refuse to rectify the situation. It’s now day 4 without power, and to add to the absurdity, I never even signed up with them!
My business recently switched to this service on the recommendation of another provider, as our previous supplier raised prices significantly. We apparently have an unusual meter setup with multiple MPANs, and this company is one of the few that would take us on. I submitted initial meter readings, and they requested a photo of one of the meters for confirmation. A month later, I returned to enter meter readings only to find that two of the initial readings were incorrect. Now, we’ve received our first bill, with one meter accurate and the other showing estimated readings, which is strange since they requested the photo at the start. The final meter isn't even included in the bill. I've contacted customer service via the portal about the initial errors and am still waiting for a response. I'm now stuck with them for 3 years and regret signing up.
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Yorkshire Gas and Power is licensed commercial supplier of gas and electricity delivering to organisations throughout England, Scotland and Wales.
Please contact us at feedback@ygp.co.uk with any suggestions you have for improving our services to you.
