My business recently switched to this service on the recommendation of another provider, as our previous supplier raised prices significantly. We apparently have an unusual meter setup with multiple MPANs, and this company is one of the few that would take us on. I submitted initial meter readings, and they requested a photo of one of the meters for confirmation. A month later, I returned to enter meter readings only to find that two of the initial readings were incorrect. Now, we’ve received our first bill, with one meter accurate and the other showing estimated readings, which is strange since they requested the photo at the start. The final meter isn't even included in the bill. I've contacted customer service via the portal about the initial errors and am still waiting for a response. I'm now stuck with them for 3 years and regret signing up.
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Yorkshire Gas and Power is licensed commercial supplier of gas and electricity delivering to organisations throughout England, Scotland and Wales.
Please contact us at feedback@ygp.co.uk with any suggestions you have for improving our services to you.
