I entered into a business energy contract with a provider through a broker. At no time before accepting the contract was I made aware of a significant upfront deposit requirement. The first indication of this was when I received an unexpected invoice for £3,467.11. This information was never disclosed by the broker or the supplier beforehand. I promptly raised this issue and formally disputed the charge in writing, clarifying that such a large deposit is a crucial term that I did not knowingly agree to. Despite this, the company has continued to send automated payment reminders and has failed to address the core of the dispute. Their response has been to insist on payment while claiming they are “not responsible,” even though the contract was arranged through their designated broker. They also prefer to handle all communication via phone calls instead of properly engaging in writing. I am open to agreeing to reasonable terms, but the lack of transparency, refusal to acknowledge non-disclosure, and dismissive treatment of a valid dispute has been incredibly disappointing. This situation raises significant concerns about disclosure practices and customer service for small businesses.
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Yorkshire Gas and Power is licensed commercial supplier of gas and electricity delivering to organisations throughout England, Scotland and Wales.
Please contact us at feedback@ygp.co.uk with any suggestions you have for improving our services to you.
