When a delivery attempt is missed, the driver leaves a card with only an ID number and no tracking number. This ID number cannot be used to track the parcel online, which makes it effectively useless.
I then tried to resolve the issue through your online chat, but your agent could not assist without a full tracking number. Calling your customer service line was equally unhelpful, as the automated system also requires a tracking number and redirects back to online chat—creating a frustrating loop with no solution.
This system makes it unnecessarily difficult for customers to obtain basic information about their deliveries. A simple tracking number should be provided on the card left by the driver.
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