Yoga sent me an email saying they could no longer insure me (I assumed cos my car is now ten years old). I went to RAC and got a new policy then today got an email saying Yoga had auto renewed my policy. I was alarmed because I don’t want and can’t afford two policies! I went online and through the awful chatbot process I eventually got Eleanor on WhatsApp and she sorted it out and gave me a full refund. Eleanor was brilliant and saved me so much stress, so I’m thanking her. I realise that as a pensioner an online only policy is not for me.
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