I placed an order for 4 items, but only 3 were delivered. It wouldn't have been a major issue if I had been informed or compensated proactively. However, that wasn't the case. When I reached out to the support team to report the missing item, I highlighted that having to contact them was a significant problem. Their response was to issue a credit for the missing item, claiming they couldn't have known it was out of stock after my order. With over 30 years of experience in manufacturing, I understand the order and delivery processes well. The notion that a refund is only issued if a customer notices a short delivery is simply unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
