Review Time
I placed an order for 4 items online, but only 3 were delivered. This wouldn't have been a significant issue if I had been informed or if they had taken the initiative to refund me. Unfortunately, they did neither. When I reached out to the support team to address the missing item, I highlighted that needing to contact them for this issue was a major inconvenience. Their response was to issue a credit for the missing item and explain that since it went out of stock after my order, they couldn't have anticipated the problem. Having worked in manufacturing for over 30 years, I understand the order, picking, and delivery process well. The notion that a refund is only issued if a customer notices a short delivery is simply unacceptable.
I placed an order for 4 items, but only 3 were delivered. It wouldn't have been a major issue if I had been informed or compensated proactively. However, that wasn't the case. When I reached out to the support team to report the missing item, I highlighted that having to contact them was a significant problem. Their response was to issue a credit for the missing item, claiming they couldn't have known it was out of stock after my order. With over 30 years of experience in manufacturing, I understand the order and delivery processes well. The notion that a refund is only issued if a customer notices a short delivery is simply unacceptable.
My order from last week arrived with the incorrect mat thickness and one cork block slightly damaged. I contacted the support team expecting the usual delay, but they arranged for a swap on the same day, and the correct eco mat arrived the next day. The mat is non-slip and performed well during a challenging class. The bolster fabric is sturdy, and the replacement was well-packaged with no damage. They resolved the return label issue in about ten minutes. Overall, it was a smooth experience with competent support, which is a rarity.
My sticky mat and cork bricks arrived quickly and were well-packaged. The mat has a grippy surface that stays in place during intense workouts, and its thickness is perfect for my knees. The cork bricks are solid, have smooth edges, and feel great on my wooden floor. I also got a cotton bolster, which has a soft yet durable cover, providing firm support for yin poses. The eye pillow has a gentle lavender scent that's soothing. Everything arrived in good condition, securely taped, showing care in packaging. I'm using the belt daily for hamstring stretches; it's easy to adjust and stays put.
The website promotes a first-time 10% discount, but I couldn't sign up for the newsletter due to cookie settings, which I found out only after emailing them. The yoga clothes I purchased are from a third party, so their quality isn't guaranteed. I returned one of two items and found the return process confusing. Different instructions were provided in various places, and the return form was manual, requiring a product code that wasn't clear. Return postage isn't refunded, which is unusual compared to other sites. I initially received a refund for the wrong item, which was corrected quickly, but I shouldn't have to monitor it closely. The checkout process felt amateurish, as if run by someone with a hobby website. I will seek another option next time.
I ordered an Organic Cotton Zip Up Yoga Bag in ocean green, but it was lost in transit. After contacting the team, I received a replacement fairly quickly. However, my three-star rating stems from discovering that the dye used in the cotton can be quite harsh and may stain clothes when wet.
Claim your business profile now and gain access to all features and respond to customer reviews.
glamnailsprofessional.nl
magicalbutter.eu
www.friendlysoap.co.uk
beach-street.com
finoladream.lt
designerfragrances.eu
teambeyondcoaching.com
namarie.com
anunustores.com
glucosegoddess.com
