My order from last week arrived with the incorrect mat thickness and one cork block slightly damaged. I contacted the support team expecting the usual delay, but they arranged for a swap on the same day, and the correct eco mat arrived the next day. The mat is non-slip and performed well during a challenging class. The bolster fabric is sturdy, and the replacement was well-packaged with no damage. They resolved the return label issue in about ten minutes. Overall, it was a smooth experience with competent support, which is a rarity.
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