I placed an order for 4 items online, but only 3 were delivered. This wouldn't have been a significant issue if I had been informed or if they had taken the initiative to refund me. Unfortunately, they did neither. When I reached out to the support team to address the missing item, I highlighted that needing to contact them for this issue was a major inconvenience. Their response was to issue a credit for the missing item and explain that since it went out of stock after my order, they couldn't have anticipated the problem. Having worked in manufacturing for over 30 years, I understand the order, picking, and delivery process well. The notion that a refund is only issued if a customer notices a short delivery is simply unacceptable.
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