I made an order a couple of weeks ago, and I emailed customer support to get the price adjusted because the price had dropped significantly. They responded, asking me for a bunch of personal information (which they never used to do, I did not give them any banking information), claiming its apart of some new policy. Then, after the information was provided, nobody answered. I followed up day after day after day to their USELESS customer support morons, and not one person could help me with the price adjustment. Now the item is sold out.
Whatever you thought it meant before, you don't know what useless means until you've interacted with Yoox customer service agents or phishing agents, I should say now. The only way this review will be altered or changed is if I'm administered a price adjustment; anything else I will ignore. This is less than unacceptable.
Ps. If you look at their other reviews, it is not a coincidence that there are a bunch of detailed 1-star reviews, followed by a bunch of AI-seeming 5-stars with misspellings that don't make sense. Always be observant before buying.
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