I attempted multiple times to contact customer support regarding a serious issue, but it was practically impossible. Emails are not accepted “due to high volume,” and the contact form is extremely restrictive, allowing only one photo, which makes it impossible to properly explain or document the problem.
What makes this situation even more frustrating is that the product was defective from the very beginning. I have clear evidence to support this, which I am trying to share, yet there is no adequate way to do so.
When a company expects customers to follow procedures, it should also provide basic and functional communication channels. It is unacceptable to have a defective product, supporting evidence, and no realistic way to submit everything properly.
Overall, this experience has been deeply disappointing and has caused nothing but frustration.
If you are unable to handle customer communication, this should be stated clearly.
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