ZERO STARS – COMPLETE SCAMWhen you arrive, they suddenly tell you that your insurance coverage must be $100,000 or more, even though none of their vehicles are worth anywhere near that amount. Then they try to force you to purchase their insurance with extremely high deposits. I was forced to pay for daily coverage even though I have **GEICO insurance and have never had this issue with any other rental company.The truck I originally booked was not available when I arrived. Instead, they gave me a smaller vehicle that clearly needed an alignment. The steering wheel was shaking and the vehicle kept pulling hard to the right. When I called them about it, they tried to tell me the car was “fine.” I returned it anyway because it felt unsafe.Magically, within 20 minutes of returning the defective vehicle, the exact vehicle I originally reserved suddenly became available.When I returned the rental, there was no staff present except someone cleaning the vehicles. He inspected the car and said everything looked fine. He called his manager, who arrived about 30 minutes later to close me out. She asked if I needed to be closed out, gave me my receipt, and I left.Two days later (March 4), they charged my card $700.I immediately called the company. They repeatedly put me on hold and even hung up. Eventually someone told me the charge was for “smoking in the vehicle.”This is completely false.I do not smoke at all, and while my fiancé smokes cigarettes, she never smoked in the car. The only time she smoked was outside the building while we were waiting to pick up the rental. It seems like they used the fact that she smoked outside to make this accusation. The employee even claimed it was marijuana, which is completely untrue.We rent vehicles often while traveling and are very careful about rental rules. We even took the car to a car wash before returning it, so the vehicle was actually cleaner than when we received it.Their story also kept changing.First they said marijuana was found under the back seats, which is impossible because it was just me and my fiancé on a birthday trip, and nobody was even sitting in the back. Then they changed the story again and said cigarettes.An employee said he would speak to the manager and call me back, but he never did. Now every time I call, they leave me on hold for long periods of time.This small rental company appears to make money by making false accusations and charging customers outrageous fees after the vehicle is returned.I strongly recommend avoiding this business.DO NOT RENT FROM THEM OR ANY BUSINESSES AFFILIATED WITH THEM.
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.