This rental company is operating unethically and should not be trusted.They withheld our deposit using a false claim and then stopped responding to emails once we demanded documentation. They also changed their position on accepting our insurance AFTER the rental, which is unacceptable and deceptive.To make matters worse, we were stranded over two hours waiting for their shuttle late at night with an infant. No updates. No apology. No regard for safety.When we finally reached staff, they were rude, dismissive, and unprofessional. This company shows a clear pattern of ignoring customers once they have your money.We are actively disputing this charge, filing formal complaints, and pursuing all available remedies. This review will be updated only if the issue is resolved and our deposit is returned.Save yourself the stress and financial loss — rent elsewhere.
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.