I am writing below about my experience with York Car Rental company. While my claim was covered by my insurance company and have not incurred any losses as a result of this interaction, I was compelled to report these unethical business practices.The vehicle I rented sustained minor damage (classified as such by the rental company in the Vehicle Inspection Report) on the rear bumper. For this minor damage, the rental agency submitted an excessive claim, grosslyovercharging for the damages sustained. The Damage Bill is stratified into three parts.Parts & Labor: CAD 1,096.50This estimate was determined by West Autobody located at 148 Toryork Drive, Unit 2, Toronto, ON M9L 1X6. The estimate includes the cost of replacing a Backup/Signal Lamp Assembly whichwas not identified as damanged in the Customer Vehicle Inspection Report. Furthermore, it is unclear whether the entity providing the estimate is a legitimate vendor - while a quick search on Google Maps does show a business named West Autobody at the address, the entry for the business contains no reviews and no website. Furthermore, searching the phone number [(437) 995 8484]provided on the estimate results in an incomplete website for a different business known as the Westend Kitchen The phone number shown on Google Maps for West Autobody does not match the phone number provided on the estimate.Loss of Use: CAD 1,200.00This is calculated as rate of CAD 150 multiplied by a quantity of 8 to get to CAD 1,200. Assuming that the quantity here represents "days" corresponding with the loss of use, the estimatestates that the company would be left without use of the vehicle for 8 days for damage that their own estimate indicates would require 2.7 hours of labor. Even accounting for availabilityand shipping of any replacement parts, this could be considered excessive. Furthermore, the daily rate of CAD 150 is more than three times the daily cost of renting the vehicle (CAD 46). Even if accounting for lost revenues in terms of the base rental fee (CAD 46) and costs of doing business (e.g., overhead, general administration), a markup of 326% is entirely excessive.Admin Fee: CAD 250.00While it is hard to empirically confirm if this amount is appropriate, note that this fee represents nearly 1.7 times the cost of one day of Loss of Use revenue from the vehicle. Your office may be able to determine whether this is reasonable.
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.