Denver Airport York Car RentalOffsite, but all rentals are offsite...but is was even further offsite.Had a 1;00 PM pick up. Wife and kids collected luggage while I went to pickup car. Had one person checking cars out as well as in. Was second in line...waiting and waiting and then another person showed. Got checked in and then waited for the car which was NOT ready to rent out. I believe the first person had to clean it.got the car, a Durango, that has had a rougher life. Took my walk around videos (both at pick up and return) and went to pick up the family and got them at 3:15. Unacceptable wait time for a SCHEDULED P/U!Car drove fine, was comfortable, and had good gas milage for a larger SUV...but there were 2 problems:1: A plastic headliner cover in the rear luggage area kept coming loose2. The rear passenger tire kept loosing air from day one and I had to put air in every day. Turns out there was a 3/8th" flange head bolt in the tire. If the car had a puncture and this is how they solved it by screwing a bolt into the tire there should be a significant penalty imposed on them for sending a family of 5 out on the road on that tire. Regardless, of what York's opinion is, It had been screwed into the tire. We had a reinforced patch put on in Granby, CO at the cost of $50.I had called the York DEN office and the guys I spoke with said to take it to Discount Tire and get a replacement. Unfortunately, the closest was in the greater Denver area 2 hours away (5 hours round trip). When I found a tire company who could fix it, I called YORK back and the woman went off on me about how it was my fault and I am responsible.Screw that. It's a trap!Now we got a bill for $500 from York with no explanation as to who, what, when, where, why or how.York, we are contesting the charge. You sent us on the road with damaged goods in harm's way.I dropped the car off, no one seemed to have the sense of urgency I had to catch a plane. I did take a video before I left.AVOID THEM.I guarantee this is based upon my experience with them renting a car 7/13/24 to 7/24/24.
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.