If I could rate this company at a negative 10 I would. It took the shuttle 1 hr plus for them to pick us up from the airport, that was the first step. Then we got to the office there was no one there. Not only did they bait and switch us with the model of the car, they did it to the people before as as well. We were guaranteed a certain kind of vehicle, and the one we got was much smaller. I was so bothered, I told the attendant that I wanted some kind of compensation for the amount of time we had spent waiting to be picked up and for the incorrect model. The manager was the worst. Terrible attitude, curt, rude, couldn’t accomdate anything and even threatened to refuse our rental if we disputed with the third party, Priceline, because the car was not what we had reserved. They ask for a $500 deposit, they charge a $50 ‘administrative fee’ , they wanted to ‘see’ all the coverage la under our insurance plan instead of just the policy number, it was ridiculous and exhausting. Never, ever, again.
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.