My car rental experience with York Car Rental in Tampa was so unique I felt like I was in a hidden-camera show. When I arrived, someone was stomping out, yelling, "They're effing con artists, man!" There were two other customers at the counters who were also engaged in angry conversations. One of them was so enraged that the representative actually called 911 to get them removed. They finally left, looking at me and saying, "Good luck! They suck!" Now I just had to stay and see what else would go down. While I waited, I decided to pay closer attention to those who were complaining... what had them so upset? Then, I watched the rolling TV announcements on the wall and noticed that they warned about the insurance paperwork everyone would need. I then went back to my Priceline reservation on my phone email and noticed what I hadn't noticed before, and that was the paperwork (declaration page on my insurance contract) I would need once I got to the rental counter. So, while I waited, I started scrolling through my own insurance app and pulled up the needed paperwork. When my turn came around, I was greeted, but the woman was clearly tense from the previous exchanges. I looked at her and said, "Are you OK?" She visibly relaxed, nodded, smiled, and we started the car rental exchange. And she helped me with the car insurance paperwork on my phone and used it to take images of the needed pages. Everything went smoothly, and we even laughed about a few things. I then had to go outside with one of the outdoor workers to look at the car and review it for any dings, scratches, etc. The young man who helped me looked exhausted. I stopped, looked at him, and said, "Hey, are you doing OK? Is it like this all the time here?" He indicated that he struggled working there, and could certainly never be behind the counters like those getting yelled at all the time. But then he still had to deal with angry people... but they usually weren't mad at him. So, I said to him, "Well, let's try to make this process a bit better than your earlier ones." He smiled and was suddenly relaxed, and he helped me through the rest of the process. To sum up this experience: I watched 5 absolutely angry customers before it was my turn. It is clear this company is dysfunctional as they are not choosing to fix their problems. The complaints I read about on this page stem back far too long for any management team to not correct the issues that plague them. That is completely unacceptable. One thing that occurred to me as I drove away in my "Premier Level" Toyota Camry was that the angry customers are partly to blame. Not because of our rudeness, but because we fell for the attractive lure of prices that were less than half of other companies and expected the same kind of quality of that little-known company as the more known ones. We need to stop falling for the "too-good-to-be-true" offers and own that we are trying to get something that really isn't realistic. I gave this company 3 stars because I actually had an OK experience. The woman and young man who helped me were kind and did well. But the company itself is in desperate need of review. There is something wrong with any company that is knowingly deceptive. They might argue and say they're not, but if that were true, then they would correct the things that are clearly happening over and over and over. I saw it in 4 of the 5 customers I watched. They could fix that by becoming more user-friendly and help customers understand things more clearly before they pay. So, zero stars for the company. I think that's everything. Hopefully, this helps someone.
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.
