yorkcarrental.com

UNFAIR PRACTICES

I booked an eight seater rental car from YORK CAR RENTAL NW33rd avenue, Miami. All fees were paid on Priceline. When I got there on December 23rd with my family, which included two young children and my mother I was told that I had to pay a $2500USD deposit's which would take at least two months, the CSR JORGE (that is what he said his name was) stressed on at LEAST TWO MONTHS to be refunded. It appeared that he didn’t want me to take the eight seater because he kept repeating that he could get $350USD a day for that vehicle when I only paid less than $185USD a day.However, he could offer me a seven seater for the same price that I paid for the eight seater.He claimed that he was doing me a favour and would reduce the deposit to $1000USD.I agreed after looking at my family suffer outside in the cold.I paid the toll charges and he stated that I had a mandatory insurance to take with his company. I had already paid for the insurance on Priceline but I agreed to it as well because he said that he would reduce the deposit to $500.00USD.My car was swiped for almost $1000.00.Mind you he tried to charge me for 7days when the period was only 6days for both insurance and tolls. When my sister pointed this out to him he got upset.I then told him that I had insurance with my credit card company. He said that I had to prove that the payment on Priceline was made with my credit card. I did, I showed him my receipt and he said that I must take his insurance and he happily pointed out that he had already taken out the payment. When I told him that I was going to call my credit card company he got angry and cancelled my reservation.I asked to speak to the manager, he said that the manager would be back in 30 minutes. After an hour and a half no manager.At that time my family had been traveling for almost 24hours. I went back to the attendant andI asked him to reverse the charges and he gave me a piece of paper stating that I had a favorable balance of $493.71. He said that the reversal would be made on the credit card. I asked about the $500.00 deposit, he said that it was just a hold and would be reversed in a couple of hours. After 24 hours no reversal, I drove from Weston back to Miami and this time I spoke with Gianpaolo who was very kind and apologetic. He called his manager and assured me once again that the charges would be reversed. It has been more that 24 hours and no charges have been reversed. It is December 25th 2023 and I am out $993.71 plus the cost of renting another vehicle and wasting two of my family’s vacation days in Florida.

Date of experience: Dec 23, 2023