READ THE FINE PRINT!I recently booked a trip through Priceline that included a car rental for 7 days. The rental, come to find out is with York Car Rental. After waiting for approx. 45 mins at airport for a York shuttle we were taken along with another family to the lot to get cars. At that moment the guy behind the counter informed us that we needed to use their insurance because they "didnt work with my insurance co" - a large well known company. He went on to explain the policy that he required a $2500 deposit and a charge of $14.99 a day for an "Own Insurance Activation fee” and if my documentation was insufficient I MUST purchase their coverage which costs between $40-$79 a day" He then proceeded to tell to me and the gentleman next to me that they charge a $20/DAY to activate the Easy Pass plus the tolls themselves or give them $35.99 per day for unlimited tolls. I asked if there were a lot of tolls between the lot and my destination - he said there were “ALOT”. Turns out there were only 2. NOTE: These fees were HIGHER THAN THE ACTUAL TOLLS THEMSELVES. Tolls typically range from $3.50-$6.00 each way for my trip.Myself and the Gentleman next to me looked at each other both surprised at these charges/policies. We both walked out and rented elsewhere. The manager said to call Priceline and they would give a full refund. We both wound up back at the airport renting at the airport from Enterprise, had a great experience - got the car I wanted, at a good price without all the extra fees.POST TRIP : After going to York Car rentals website the only place I could find these details was buried in the terms and conditions link during the checkout process. Well yes, they have the terms buried on their website but when booking through Priceline the terms are not at all obvious buried in the “Important Info” tab at the bottom with a link to terms.True, if you dig hard enough, you will find the sordid details. After researching York Car Rental reviews it seems as though this is recurring issue along with others involving York Car Rentals. Yes you will find some good reviews, but this is my experience along with, it seems many others.After waiting on hold with Priceline for 40 mins they got in touch with York Car Rental and said they will give a full refund. Aside from the 45 min wait to straighten this out with Priceline, Priceline was great and offered a full refund. Unfortunately, it is now considered “transparency” to bury details like these in a small link among so much text/info. Many of us have become accustomed to not fully reading all of the terms and assuming or hoping for the best. Lesson learned, be sure to search out and read all those terms and privacy policies.Best of luck all. Hope this helps someone else who may be considering car rental or anything else purchased online - safe travels!!
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.