Extremely Rude Staff & Terrible Customer Service at York Rental Car!I had the worst experience at York Rental Car, and I strongly warn others to stay away from this company. On March 3, 2025, I arrived to pick up my reserved rental, but the receptionist was incredibly rude and dismissive.When I handed over my ID, she suddenly changed her attitude and rudely told me that they don’t rent to Colorado residents. Instead of explaining politely, she spoke in a disrespectful and condescending tone, saying things like, “Who told you we rent to Colorado residents? We don’t. You should have known.”I repeatedly told her that nowhere during booking was this restriction mentioned, and my reservation clearly included my ID details, showing that I am from Colorado. Yet, she refused to listen and acted as if this was my fault.To make matters worse, the weather that day was freezing, with strong winds. After being rudely denied service, my wife and I had to wait outside in the cold for a ride back because we didn’t even feel comfortable asking if we could wait inside.York Rental Car owes me an apology for their employee’s unprofessional and disrespectful behavior. No customer should ever be treated this way. If this company cares at all about its reputation, they need to train their staff properly and learn how to treat customers with respect.
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.