yorkcarrental.com

I would give them negative stars if I…

I would give them negative stars if I could. Started out waiting outside in the cold for 50 minutes before getting picked up by the shuttle. On their website, they said the shuttle comes by at least every 20 minutes. When I called to check on the status, they told me they were understaffed and it would be there "soon." Fast forward, as I am getting out of the shuttle, the driver said to me "you're not going to tip me or say thank you?" How did he know what my plan was? Then it takes about 45 minutes to get the car which was a POS ... you get what you pay for. Coming back, I filled the tank, cleaned my stuff out and gave them the keys. The car was relocated to the back. After they already told me I was good to go, the very young and uninformed girl came to the window of the shuttle. I opened the door and she told me I needed to come back in to fill out an "incident report." I said why. I followed her in and she showed me a picture of a windshield with a small ding in it. It could have been any windshield. There was no proof that it was the car I used. I told her I wouldn't fill it out and she told me I had to. Her co-worker said I didn't have to and that they would just charge my card for $1000 and then reach out to my insurance. I did not authorize that as they didn't prove to me that the windshield chip was my fault or even on the car I rented. Every other rental car I have ever used has said any kind of ding or scratch under the size of a quarter doesn't need to be recorded. The "ding" was smaller than a pencil eraser. Their facility is ghetto and dirty. Even though it was a good deal, I will never use them again. Customer service and kindness goes a long way folks.

Date of experience: Feb 17, 2025