I decided to try this company of course due to the lower prices, in spite of the reviews. My initial experience was overall decent, albeit I had to wait an hour for someone to pick me up from the airport as they don’t have an official shuttle—someone from their office picks you up upon calling. The process went ok once at the office, friendly staff, bare bones type of office tho but functional. I got there close to closing and when I left, they were closing up. As I drove off, no sooner than I got on the highway which was not even 2 miles away, the tire pressure light came on. I considered getting off and going back to the rental spot but remembered they were closing up when I left. I had no real “customer service” number, just the number of the contact to pick you up from the airport; and their office close at 5p. I called first thing the next day before I went out to inform of this ands was told it may possibly be a weather issue and as long as it wasn’t deflated it was ok. With other rental companies, I was used to returning when there was a reported issue of any sort and in all my years of renting cars, I’ve never had a tire issue. I was set to provide them a decent review but then I noticed I had a $27 charge on my credit card. Upon calling, I was told that was due to a nail in the tire. I explained the above and was first told that there were no notes about my call. When I mentioned it was that rep (I was speaking to) that I spoke with and have my cell call log to slow I called and how long we spoke, he then said it wasn’t mandatory to create a note. He explained once I drove the rental off the lot, a nail could’ve gotten in the tire—except for one thing- even if that was the case, the light does not immediately come on upon hitting a nail. I drive that car all of three minutes from leaving that parking lot before the light engaged. $27 is not a lot, but from a service perspective and considering the chain of events; along with the fact that I have NEVER experienced this with any other companies, not a good experience.
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.
