We had booked a rental car directly from York Car Rental website 30 days or so before we needed it. They state they offer a free shuttle from the airport to their location but that in correct. You have to take one shuttle to the main rental car area at the airport then call York and they come get you as they are off site, was a huge hassle and it gets worse. We finally arrived at the location to get the car and was informed by the agent that they no longer had the car that we reserved on their website and that they would upgrade us for free. Great, no problem, we just needed a car. So, we continue on and they asked us about the insurance, we declined as we have very good auto insurance as we travel often and we used our Capital One Venture which also offers insurance for rentals. The agent physically got upset and went on for a good 10 minutes on how they would come after us for any damages, on and on and on. I have never in my life seen such a hard sale. We stuck to our guns and said no. We then asked for a receipt and paper work so that we could go out and get the car. The agent replied back, you will get it in a few minutes to your email, heres the key car is over there and pointed. So, any other time we have rented a car they have always walked us out to the car and examined it with us. Not York. We took full video of the car with the time and date showing as sketch as this has already been. Check our email at the end of the day and guess what, no invoice or paper work from York. We try to call them over and over and all we get is a voice mail. So we gave up and just carried on with our vacation. We always like having the paper work to show its a rental in case we are stopped by law enforcement or in an accident. Take the car back and that was a fairly smooth process and again was told would get the invoice emailed and it actually showed up a day later this time. Of course it was incorrect, they billed us $75 for the "upgrade" that was supposed to be free. We have since then spent 10 days calling with no one answering, getting into contact with corporate and them promising a call back and guess what, no one ever has. Check the bbb.org website, York Car Renal has a solid 1-star review for massive shady practices just like this one. Do not be me and start your trip off like this.
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.