I've never had any issue whatsoever from any other rental company. ..until York. I flew from Boston to Tampa on September 12, 2024 with a return tomorrow, the 17th. I booked through Priceline.com. I've been booking with Priceline for years and, again, never had an issue. My flight coming in to Tampa was delayed slightly, due to lightning in the area and couldn't land right away. I'm recovering from a few surgeries on my spine and hip so, I needed wheelchair service to the shuttle stop. Tampa is International is huge..2 trains to get to baggage and shuttle. By the time I got to the bus stop, it was around 8:00. I waited...waited...until just before 9 pm and started looking for the local York phone number,to get an approx. ETA.No number to be found..I called Priceline, they gave me a number. Called York and got an answering machine with music in the background that was so intensely loud, I couldn't hear the options! I'm not elderly nor hard of hearing. I pressed a number and got disconnected. Ok..as I started to call Priceline again, I was getting an unknown call coming in. It was a young sounding woman from York saying no one was picking me up because I was considered a "no-show" and that my reservation was canceled! What?! My flight was due in at 7:05 pm. That's if it was even on time. She said they were supposed to pick me up at 7:05 pm and they did but, I wasn't there. Of course I wasn't there! Even if my flight was on time I wouldn't have made it there! I said, well, ok, im here now, can someone come get me and we can work something out? No, she said, we're closing right now..but the office isnt supposed to clise until 10 pm M-F.I was pissed! I called Priceline and they said the only thing they could do was cancel that portion which, by the way was only 162.00..the only choice I had was to get a 450.00 vehicle from Enterprise! Last minute..I'm not a wealthy person, so I now had very little available money to play with and won't even get my 162 back for another week or more! Thank you, York for the only hideous experience I've ever had with a rental agency! Scam? I'm thinking so
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YORK is an international rent-a-car company that was established in 2008. We are proud to provide the latest model of high-quality fleet and competitive rates at the top airport destinations. Our business model is value for money airport car for hires. We provide car rental services whether for a few hours, a few days, a week, a month, or more.