Dreadful customer service . YTC use Evri as their courier no doubt choosing the cheapest option regardless of customer satisfaction . When things go wrong (as 1 in 3 parcels do with Evri in this area ) YTC are no help whatsoever . Their tracking sends you to Rydale clothing part of their group who cannot trace your order because you did not order from them ! Complaints are merely returned to your in box . I have requested a refund and eventually received a reply informing me a refund will be issued in 10 days once I have returned the goods ??? How I return goods which are lost in transit is a bit of a puzzle . Their customer service is abysmal as is their tracking and their choice of courier . Looking through reviews now I realise I should have done that before ordering from this company who have no interest in customer service whatsoever . Do not trust your money with these people .
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The Yorkshire Trading Company is a chain of variety and discount stores founded and based in Northern England, it is a family run business dating back to 1954 and is now into the third and fourth generations.
