I needed to query a bill payment and also set up a new account in my mothers name. On 2 occasions I called Yorkshire Water, they were unbelievably helpful! Especially an assistant called Heidi. She was simply amazing so helpful, kind, understanding and professional! I can't thank her enough. Heidi definitely went above and beyond in terms of providing an excellent customer service experience. Its so refreshing to receive this level of service from a large organisation! Extremely happy 😊
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We’re Yorkshire Water. The people trusted to take care of Yorkshire’s most valuable natural resource. On the surface, we manage and look after the region’s water, coast and countryside. But our work means much more than just providing essential services to over 5 million customers in the region. We’re an integral part of Yorkshire life and millions of people who live and work here rely upon us, every single day.
Our vision is to create a thriving Yorkshire, which is right for customers and right for the environment. Over the next five years, from 2025-2030, we are investing £8.3 billion to improve performance and ensure we deliver for our customers and the environment. It is our largest ever environmental investment, which will provide benefits for decades to come and help Yorkshire’s economy by supporting up to 10,000 jobs. Our plan supports the changes we need to provide safe, clean, great tasting water; deliver value for money to our customers; build and operate efficient infrastructure; reduce pollution; improve river quality and reduce carbon emissions. See more
