Review Time
Kamran from Yorkshire was so helpful with our water issue. He rang me back to save me waiting for ages on the phone. He was so efficient and resolved our water issue completely. 5 star service.
Well done Kamran, and well done Yorkshire Water👍
Worst sewage discharge in the country!
We have reduced our annual water use by 1/5th - plus experiencing a hosepipe ban for months in 2025.
Today, I got a bill saying our costs are increasing by 8%.
I get clean water, but that's about it!
As as customer, I cannot choose which supplier I go to - it's not democratic!
I am very impressed with how user-friendly and transparent the Yorkshire Water website is. Everything is easy to find and manage online. I particularly appreciate the sections dedicated to water-saving tips—they are very clear and provide practical advice on how to reduce consumption. A fantastic bonus is the option to receive free water-saving products; it shows that the company truly cares about both the environment and its customers. Great service overall, highly recommended!
They ar try to charge me alloted money by phone they say to give them my bank details to charge me money i give them because they say wiill charge 90 , but when i check my card they try to charge me 1000 , they start to scam people i dont know why is like dis
I needed to query a bill payment and also set up a new account in my mothers name. On 2 occasions I called Yorkshire Water, they were unbelievably helpful! Especially an assistant called Heidi. She was simply amazing so helpful, kind, understanding and professional! I can't thank her enough. Heidi definitely went above and beyond in terms of providing an excellent customer service experience. Its so refreshing to receive this level of service from a large organisation! Extremely happy 😊
Significant Breach of Duty and Poor Administration The service provider has failed to fulfill its legal obligation to properly investigate a suspected issue within its water or sewerage system. Despite clear and reasonable evidence provided — including confirmation from two independent builders that the problem is not due to rainwater and is likely related to external pipes or drainage under the company's responsibility — the organization declined to conduct a site inspection or send a qualified engineer. All decisions were made remotely by non-technical personnel without engineering qualifications, relying on a scripted “triage” process that is wholly inadequate for addressing liability in complex drainage issues. This reflects procedural unfairness and a failure to apply reasonable care and expertise. At both customer service and formal complaint stages, the service provider refused to meaningfully engage with the evidence presented, instead shifting responsibility to the customer's insurer. This approach seems to be a deliberate tactic to avoid costs rather than a genuine investigation, resulting in unnecessary distress, delays, and possible property damage. Such actions fall significantly below the standards expected from a regulated utility provider and signify poor administration. Customers who fulfill their payment obligations deserve proper investigation and support, not a blanket refusal based on internal policies.
Usually, I have to wait a long time to speak with someone, but I got through in just 2 minutes this time, which was fantastic. The representative who answered my call was kind and very helpful. Instead of spending over 20 minutes resolving my issue, it was all sorted out in about 2.5 minutes. Big kudos to her!
Every time I have contacted the company, the staff have been incredibly helpful. They listen attentively and are neither abrupt nor argumentative, which enhances the experience of the call. There's nothing that could be improved; just continue hiring wonderful individuals who are kind and courteous. The best water supplier around! Highly recommend 😊
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We’re Yorkshire Water. The people trusted to take care of Yorkshire’s most valuable natural resource. On the surface, we manage and look after the region’s water, coast and countryside. But our work means much more than just providing essential services to over 5 million customers in the region. We’re an integral part of Yorkshire life and millions of people who live and work here rely upon us, every single day.
Our vision is to create a thriving Yorkshire, which is right for customers and right for the environment. Over the next five years, from 2025-2030, we are investing £8.3 billion to improve performance and ensure we deliver for our customers and the environment. It is our largest ever environmental investment, which will provide benefits for decades to come and help Yorkshire’s economy by supporting up to 10,000 jobs. Our plan supports the changes we need to provide safe, clean, great tasting water; deliver value for money to our customers; build and operate efficient infrastructure; reduce pollution; improve river quality and reduce carbon emissions. See more
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