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⭐ Yoto Review From the Ballard Family
⭐ How We Joined Yoto
I was introduced to Yoto by two people who cared about me. My special‑needs teacher (a man) told me, “This will help my students. You should leave the other company and go to Yoto.” Later, one of my dad’s coworkers also recommended it for me, my brother, and my niece.
When I turned 38, I got my first Yoto Mini for my birthday. Later I received my Third Generation Yoto Player as an early Christmas gift, but it was part of the same celebration.
My brother Paul, who is 29, now uses Yoto too. My niece Lizzy, who is 5, also has her own Yoto Player. My dad — Lizzy’s grandfather and Paul’s father — bought ALL the Yoto Players for the kids in our family. We all used the Toon Box before, but we switched because Yoto was recommended for us.
All the grown‑ups — my mom, my dad, and my brother — love the players and love that their children use Yoto.
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⭐ My Experience With the Third Generation Player
I’ve used Yoto since October 1, 2025. I switched to the Third Generation because I needed the night‑light and OK‑to‑Wake clock. I’m scared of the dark, so the blue night‑light and green wake color help me feel safe. I also travel with my player, and having the night‑light built in helps me stay calm away from home.
I use Make‑Your‑Own cards to stay connected to someone special to me in Tasmania, Africa (9 hours ahead). His messages help me when I have big feelings. I’ve made 14 cards, and I love the bedtime songs on YotoSpace.com.
My family also enjoys Yoto. We like the Adventure Jackets, and my brother and I listen to Jake on Yoto Daily.
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🎧 My Card Collection
• Laurie Berkner Food Songs
• Laurie Berkner Transportation Songs
• Timmy’s Make‑Your‑Own Cards
• Inside Out
• Daniel Tiger Sleepy Stories
• My 14 Make‑Your‑Own Cards
• My “About My Life” Playlist
• My Travel Places Card
• My Introduction Card
• My “About Me” Card
• Sissy & Ben’s Adventure Podcast
• Sissy & Ben’s Rainbow Bridge Stories
• Sissy & Ben’s Feelings Podcast
• Sissy & Ben’s Bedtime Stories
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❤️ What We Love
• The night‑light and OK‑to‑Wake clock
• Traveling with the night‑light
• Bedtime songs
• Make‑Your‑Own Cards
• Stories, music, and routines
• Feeling safe at night
• That our whole family uses Yoto
• Having Timmy’s voice on my cards
• All my Ben & Sissy shows
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😡 What Needs Improvement
Customer service is the biggest problem.
The Toon Box company cared more about helping us and keeping our players safe. Yoto does not feel the same. I contacted customer service and never heard back. It feels like our opinions don’t matter.
You also removed the USA phone number, so now we have to call London or wait a long time on chat. That is not fair to families who need help quickly.
The players also need improvements:
• They are not waterproof.
• There is no way to find a lost player, even though many people travel with theirs.
• Cards should have a chip showing who they belong to, so if someone else uses them, the player alerts the owner.
We love Yoto, but these issues make us feel unheard.
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🌟 Final Thoughts
We will always be customers because Yoto helps our family in many ways. But if you want more kids, parents, and special‑needs adults to stay with your company, you must improve customer service and listen to the families who depend on your products.
Thank you for reading.
This review is from the Ballard family.
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