The product we're using is great (loyalty program on our own custom coded site). The account support is absolutely atrocious, nearly absent. Chat support always has to get back to you at a later time (no instant support). We've had 4 account managers since we launched our program ~9 mos ago. It seems like their development side is ok but their account support side is nonexistent. Then we finally had a call with our account manager today and he had absolutely nothing prepared to show or talk to us about, even though the call has been scheduled for over 2 months. Basically, you're on your own once the product is installed. Implementation was also a nightmare, took ~6 mos with virtually no structure to the implementation or guidance from Yotpo, just threw a bunch of dev articles at us and would respond to emails a day or days later. Only positive is that it's affordable. But I guess you get what you pay for?
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