Review Time
I was a bit surprised to see no positive reviews on the first page, in my experience, they aren't that bad. From an ecommerce product reviews perspective, it's been solid for us.
What really made the experience negative was the decision to shut down email and sms marketing. That caused a bit of inconvenience on our side, especially having to find and switch to alternative. I think this could have been handled with a clearer long term strategy. I'll continue using it for product reviews and Im hoping company can now focus more on this core features.
I was a bit surprised to see no positive reviews on the first page, in my experience, they aren't that bad. From an ecommerce product reviews perspective, it's been solid for us. What really made the experience negative was the decision to shut down email and sms marketing. That caused a bit of inconvenience on our side, especially having to find and switch to alternative. I think this could have been handled with a clearer long term strategy. I'll continue using it for product reviews and Im hoping company can now focus more on this core features.
Criminal organization. We do not want to be subscribed, but its impossible to unsub. And every month they charge an auto upgrade balance, without using the service!!! and its not possible to cancel the automatic charge or the subscription! Like this comment if you think we should proceed a legal case.
They give online businesses the ability to hide and remove negative reviews. I have left positive and negative and positive reviews with online businesses using the Yotpo review platform, and the businesses hid them to make their scores look better. Yotpo gets more clients by giving them the ability to scam reviews.
We've worked with Yotpo for two years when we migrated from Klaviyo for SMS/Email marketing. At first things were good, the pricing was solid and the ROI was good. We integrated Rewards and Subscriptions on a decently discounted contract. After a year, they sunsetted the subscriptions app for no reason and then 6 months later announced they're getting rid of email and sms. The rug pull destroyed our trust and confidence in the project. It's too bad, they have (had) some great people working there and an edge on the competitors. Bad business choices overall.
The product we're using is great (loyalty program on our own custom coded site). The account support is absolutely atrocious, nearly absent. Chat support always has to get back to you at a later time (no instant support). We've had 4 account managers since we launched our program ~9 mos ago. It seems like their development side is ok but their account support side is nonexistent. Then we finally had a call with our account manager today and he had absolutely nothing prepared to show or talk to us about, even though the call has been scheduled for over 2 months. Basically, you're on your own once the product is installed. Implementation was also a nightmare, took ~6 mos with virtually no structure to the implementation or guidance from Yotpo, just threw a bunch of dev articles at us and would respond to emails a day or days later. Only positive is that it's affordable. But I guess you get what you pay for?
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