Their customer support is crap. The only responses you get are by bots. I asked a simple question - give me step by step instructions for my customers to redeem their points. I have customers coming onto my site who have earned points and do not know how to redeem them. I want to have step by step instructions on my website to explain this. It's a no brainer for a company to be able to provide that, and yet, I get nowhere with their garbage support
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