My son is currently locked out of his student email account while waiting for his administrator to unlock it. The last time this happened, it took more than three weeks. We’re now a week into the same issue, and he’s still locked out.Because of this, he’s also locked out of You.com—since You.com doesn’t provide passwords and only sends login codes to the email on file. We’ve provided everything they requested: the email on the account, a screenshot of the bank statement showing the payment, and the last four digits of the credit card used. Their response? Essentially, *“Too bad. You’re on a student plan, you barely pay anything, and we’re going to force you to upgrade to a higher-priced plan.”* They made it clear they don’t care that he has three months of schoolwork on the line, including a major coding project he’s been working on.My son is now at risk of failing his class because all of his code and notes are locked inside You.com. At this point, we believe You.com has effectively taken possession of his work, since they have full access to it and refuse to let him back into his account. Because of this, we’re now being forced to pursue legal action to regain access to his own material and prevent them from using it.Stay away from this company. If you ever lose access to your email, you will lose access to your You.com account—and you may never see your projects or chat histories again. This company has shown a complete disregard for students, going as far as trying to push a student into a higher-priced plan while letting them fail their classes and lose their schoolwork.
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