Review Time
I cancelled my account on Jan 30th via my account page and they still charged me 18 days later on my card. I have not been able to get hold of customer support. There is only an online form and they haven't got back to me. I noticed it appear on my account, within 48 hours and got in touch straight away. I have sent another submission through their website again, checked my emails for a reply. Nothing. Need a dispute resolution now. I pretty angry and upset about this. Andwant to hear from customer support right away. I did not want to renew. I even made sure of that by putting a task in my diary. Customer servcies so far is absolutely terrible. Cancellation not being dealt with. And I am very upset about it.
I cancelled my account on Jan 30th via my account page and they still charged me 18 days later on my card. I have not been able to get hold of customer support. There is only an online form and they haven't got back to me. I noticed it appear on my account, within 48 hours and got in touch straight away. I have sent another submission through their website again, checked my emails for a reply. Nothing. Need a dispute resolution now. I pretty angry and upset about this. Andwant to hear from customer support right away. I did not want to renew. I even made sure of that by putting a task in my diary. Customer servcies so far is absolutely terrible. Cancellation not being dealt with. And I am very upset about it.
The account access code isn’t coming through. I’ve already lost hundreds of euros up to this point because of this issue. They couldn’t even add a third-party login option—instead, they made it rely only on an email code that never arrives. That’s how ‘good’ they are. I don’t recommend it unless you have a backup or an alternative option for when they leave you exposed.
My son is currently locked out of his student email account while waiting for his administrator to unlock it. The last time this happened, it took more than three weeks. We’re now a week into the same issue, and he’s still locked out.Because of this, he’s also locked out of You.com—since You.com doesn’t provide passwords and only sends login codes to the email on file. We’ve provided everything they requested: the email on the account, a screenshot of the bank statement showing the payment, and the last four digits of the credit card used. Their response? Essentially, *“Too bad. You’re on a student plan, you barely pay anything, and we’re going to force you to upgrade to a higher-priced plan.”* They made it clear they don’t care that he has three months of schoolwork on the line, including a major coding project he’s been working on.My son is now at risk of failing his class because all of his code and notes are locked inside You.com. At this point, we believe You.com has effectively taken possession of his work, since they have full access to it and refuse to let him back into his account. Because of this, we’re now being forced to pursue legal action to regain access to his own material and prevent them from using it.Stay away from this company. If you ever lose access to your email, you will lose access to your You.com account—and you may never see your projects or chat histories again. This company has shown a complete disregard for students, going as far as trying to push a student into a higher-priced plan while letting them fail their classes and lose their schoolwork.
I’ve been using you.com for a whole year and I’ve really enjoyed the experience. For me, it made sense because it was cheaper than subscribing to ChatGPT. A week ago, my plan renewed itself and I didn’t notice. When I did, I saw that the subscription had renewed automatically, even though I didn’t want that. I contacted support, and they refunded the money within an hour. I’m really happy with the service and can definitely recommend you.com.
I haven't even been able to use my Pro account since sign up because they blocked it for "abuse." I never even got to ask one question, it was blocked as soon as I created it. Support doesn't read what I have done to troubleshoot and keeps repeating the same steps then closing the ticket. I can't submit the survey over these experiences because the survey website doesn't work. Support is telling me to change my email address when the platform doesn't allow it, or create a new account with a different email address when I have already paid for the account I have. I have requested a refund but that gets ignored. I will now have to report them to my bank to get my money back. This is absolutely a scam.
Alright, first off I've been using You dot com for 3 years, back when "Pro" was $10/month. They're continuing to honor this pricing, which is in-line with Protonmail's assistant. I'm considering switching.Second, I'm a limited user. I'm not using it for much more than research into subjects I already know a good deal about or doing some language translation.That said, their most basic UI is more than adequate and seems to have a long memory of conversations we've had. I find it more adaptable to my circumstances than ChatGPT was when last I had a Pro CGPT subscription.Further, I loathe all that Alphabet does and if trusting Google is the gold standard, You doesn't have to do very much to stay ahead of them.I use Apple's "Intelligent" features. They're cute. I've used Perplexity and found it clumsy. I found Replit to be lacking, but was also never bold enough to hand over $200 a year to Replit alone.Are you looking for a casual well-thought out AI to use in every day life? This may be the AI for you. If you've got heavy workload needs then proprietary AI model subscriptions may work better than You.com's allowed usage of proprietary models.I think this blended approach is effective for what I need right now. Every use case is subtly different from the next.Lastly, I've read the reviews and find that You's 2.3* rating is in line with Trustpilot being the Yelp of AI review sites. Seems people come here to fuss and complain, rather than evaluate.Or am I wrong?
No customer service and can't use it.Initially started using it, then busy two weeks. I come back to use it and can't log in for months. Tried to contact you.com many times but either don't hear back or hit a dead end message. Seems like there is zero customer service. You can't be in business if you have decided or forgotten to look after your customers. A complete waste of 1 year pro membership!
I enjoyed using the AR I research that ucom had created. When the beta version ran out I upgraded to the teams edition to continue using. They indicated that I could only use 5 per month. Right now I can't even use it in the teams edition. I reached out to both sales and Technical Support. They gave me the usual clear your cache and etcetera. Also requesting screenshots and the video they were supplied by that. I was then told that please be patient Technical Support is working on it. It has been three days. I have requested several times has a solution. None have been suppliedbyu.com. I then attempted to upgrade to the Max edition that allows unlimited AR I use, their web page for upgrading and managing plans is not even functioning. This is a company that is now in decline not able to manage or support their customers and solve their problemscustomer beware!
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