I haven't even been able to use my Pro account since sign up because they blocked it for "abuse." I never even got to ask one question, it was blocked as soon as I created it. Support doesn't read what I have done to troubleshoot and keeps repeating the same steps then closing the ticket. I can't submit the survey over these experiences because the survey website doesn't work. Support is telling me to change my email address when the platform doesn't allow it, or create a new account with a different email address when I have already paid for the account I have. I have requested a refund but that gets ignored. I will now have to report them to my bank to get my money back. This is absolutely a scam.
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