I'm thankful to be going back to a reliable provider today. I've contacted the regulatory body and filed a complaint regarding the dreadful experience I've had with customer and technical support. If you're facing similar issues, I recommend canceling your direct debit, reaching out to the regulatory body, and returning to your previous provider or finding a better one. There are certainly more professional options available. Good riddance to this company. The stress I experienced nearly drove me to a breaking point!
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