Review Time
A You Fibre cold-caller claimed that Virgin Media are planning to change how they provide broadband in the area. They said this would cause my service to severely deteriorate, so I needed to sign up with You Fibre before it happened. When I told her I was mid-contract so the early termination fees would cost me hundreds, she claimed that she'd spoken to customers all over the country who said it would cost even more money & time to restore their service to its current level & it would be the same for me if I remained with Virgin. If this is the case, surely it would have been in the news? I had to tell her several times that I would look into it later before she finally left.
If the service provider invested as much energy into their operations as they do into making excuses, they might actually succeed. The installation was a disaster. They failed to mount a simple wall box properly, using just two screws that wobbled in the plaster like a DIY fail. It fell off almost immediately, which should have been a clear warning sign. The connection drops out consistently—it's not just occasional, it’s constant. It feels like having a broadband connection powered solely by hope and prayers. Customer support is even more disappointing. Messages go unanswered for weeks, there's a lack of accountability, urgency, and solutions. All you get is silence, confusion, and the sense that you’re a bother for expecting the service you’re paying for. Trying to disconnect is another ordeal. They are slow to respond, avoid giving invoices, and make you feel like you’re asking for a miracle whenever you request something straightforward. This provider is all show and no substance, both literally and figuratively. If you prioritize reliability, honesty, or even basic competence, it’s best to seek alternatives.
If the company invested as much effort into their service as they do into excuses, they might actually succeed. The installation was a disaster. They couldn't even mount a simple wall box correctly—just two screws wobbling in plaster like a DIY failure. It fell off almost immediately, which should have been a warning sign. The connection drops constantly. Not just occasionally, but persistently. It's like having broadband powered by wishful thinking. Customer service is even worse. Messages are ignored for weeks, with no accountability or urgency, leaving you feeling like a nuisance for expecting the service you're paying for. Trying to leave is another ordeal; they delay, avoid providing invoices, and treat basic requests like miracles. This company is all show and no substance, both literally and figuratively. If you value reliability, honesty, or even basic competence, seek alternatives.
I'm thankful to be going back to a reliable provider today. I've contacted the regulatory body and filed a complaint regarding the dreadful experience I've had with customer and technical support. If you're facing similar issues, I recommend canceling your direct debit, reaching out to the regulatory body, and returning to your previous provider or finding a better one. There are certainly more professional options available. Good riddance to this company. The stress I experienced nearly drove me to a breaking point!
This provider is incredibly disappointing! They promise a lot but deliver very little. You can't connect your internet devices easily through the router, which is a major issue. They also ignore your preferred direct debit date, cutting you off when funds are low. Plus, contacting them by phone is nearly impossible; if you encounter an issue over the weekend, you're left without support. If you're self-employed and work from home, this is a disaster. Stick with a more reliable provider—what you pay extra for is worth it in customer service and a stable connection!
Completely wasted my time. I was hoping to get a new deal upon returning to the UK at the end of December, but instead of a quote, I received vague advice that they might provide service in my area sometime in the future. Clearly, they won't be getting my business.
I shared my experience last week and have been trying to get someone to address my concerns. The moment I mentioned wanting to initiate the cooling-off period, they vanished. The service and support are shocking. I've canceled my direct debit, and I strongly advise staying away from this company.
I was unable to reach anyone regarding my issues. I spent over an hour on hold only to be disconnected without speaking to anyone. Live chat also seems ineffective. After several emails, the company is refusing to honor the buy-out clause, claiming it's not a 'termination fee.' This is utterly disgraceful, and I'm in the process of contacting the ombudsman. I will NOT be renewing my service.
Claim your business profile now and gain access to all features and respond to customer reviews.
pctshop.com
comfofeet.com
take4holiday.com
oasisfundingnetwork.com
alexandra.co.uk
simplylendingsolutions.co.uk
globalcreditrelief.com
aurafit.co.uk
britannialanes.co.uk
heavenstouchtherapy.co.uk
